Shipping Policy

Effective Date: 13.01.2025

At HotTrende.com, we aim to provide our customers with the best shopping experience, including fast and reliable shipping. Please review our shipping policy below to understand how we process your orders, including shipping times, costs, and other important details.

1. Shipping Methods and Costs

We offer a variety of shipping options based on your location. Shipping costs will be calculated at checkout depending on the shipping method selected and your address.

  • Standard Shipping: Delivery within 5-7 business days.

  • Express Shipping: Delivery within 2-3 business days.

  • International Shipping: Delivery times vary depending on the destination, typically between 7-14 business days.

For all orders, shipping charges will be displayed at checkout before you complete your purchase.

2. Order Processing Time

Orders are processed within 1-3 business days after receiving payment confirmation. Please note that during busy periods (such as holidays or sales events), processing may take a little longer.

3. Shipping Restrictions

We currently ship to the following locations:

  • United States

  • European Union Countries

  • Canada

  • Middle Eastern Countries

  • Other International Locations (Please contact us for more details)

We do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. If your shipping address falls into any of these categories, we will notify you.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can track your order status directly on the shipping carrier’s website.

5. Customs and Duties (For International Orders)

For international shipments, the recipient may be subject to import duties, taxes, and other charges. These fees are the responsibility of the customer. We recommend contacting your local customs office for more information about customs policies and fees.

6. Shipping Delays

While we strive to ensure timely delivery, we are not responsible for delays caused by third-party carriers (such as FedEx, UPS, or postal services) or customs procedures. In the event of a delay, we will keep you informed and work to resolve the issue as quickly as possible.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by customers. If you notice any mistakes in your shipping details after placing an order, please contact us as soon as possible.

8. Damaged or Lost Shipments

In case of a lost or damaged shipment, please contact our customer service team within 7 days of receiving your tracking information. We will investigate the issue and provide a solution, which may include reshipment or a refund depending on the circumstances.

9. Returns and Exchanges

Please refer to our Return and Exchange Policy for more information about returns, exchanges, and how we handle items that were damaged during shipping.

10. Changes to Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page, with the “Effective Date” revised accordingly. Please review the policy periodically to stay informed.

11. Contact Us

If you have any questions or concerns regarding your shipment, please contact us:

📧 Email: [email protected]
🌍 Website: https://hottrende.com

 

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