At HotTrende.com, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied, we offer the following return and exchange policy.

Returns

• Eligibility for Return: We accept returns within 30 days from the date of delivery. The product must be in its original condition, unused, and with all original packaging and labels intact.

• How to Initiate a Return: To return a product, please contact our customer service team at [email protected] with your order number and the reason for the return.

• Non-returnable Items: Certain items are non-returnable, including [list specific items, e.g., personalized items, opened cosmetics, etc.].

Exchanges

• Eligibility for Exchange: If you wish to exchange an item, the item must be unused and in new condition. We accept exchanges within 30 days of delivery.

• How to Request an Exchange: Contact us at [email protected] with your order number and the item you wish to exchange. We will guide you through the exchange process.

Return Shipping

• Return Costs: Customers are responsible for the shipping costs of returns, unless the item is defective or damaged upon arrival.

• Shipping Fees: Original shipping fees are non-refundable.

Refunds

• Processing Time: Once we receive your returned item, we will inspect it and process your refund within 5-10 business days. Refunds will be issued to the original payment method.

• Partial Refunds: If the returned item shows signs of use or damage, a partial refund may be issued based on the condition of the product.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will offer a full refund or replacement for the damaged item at no additional cost to you.

Exclusions

• For health and hygiene reasons, certain products may not be eligible for returns or exchanges, including [list specific items, e.g., undergarments, earrings, etc.].

Contact Us

If you have any questions or need further assistance regarding returns or exchanges, please contact us at [email protected]. Our team will be happy to assist you.